Early access · Limited seats for Q3 2026

Your best technicians’ knowledge. For everyone. Instantly.

TeccMate combines manufacturer knowledge, fault patterns, work instructions and your own cases into an AI every technician can ask. Built specifically for refrigeration & HVAC.

30 days free · Cancel anytime · GDPR compliant

0×
faster than
searching manuals
−0%
fewer callbacks
to your experts
0 Sek.
to the first
precise answer
TeccMateOnline
Which causes match this fault?
TeccMate cross-checks typical fault patterns, manufacturer data and your history. Next step: check power supply and sensor readings. Matching documents & test steps found
Source: HVAC-R expertise, manufacturer data & your cases
< 3 Sek.
to an answer
Industry
plus your cases
QR
Asset identified
Optimized for
SamsungDaikinMitsubishi ElectricLGPanasonicBoschViessmannStiebel Eltron SamsungDaikinMitsubishi ElectricLGPanasonicBoschViessmannStiebel Eltron
The problem

The same time bomb is ticking
in every service company

Expert knowledge is your company’s most valuable asset. Even in strong teams it disappears fast when nobody keeps it up to date.

Good people take knowledge with them

Even strong teams lose expertise: experience, shortcuts and edge cases live in heads, phone calls and notes. When experienced colleagues leave, part of it leaves with them. TeccMate keeps that knowledge in the company.

Knowledge stays in the company

Diagnoses take too long

What your expert solves in 5 minutes costs the new hire 3 hours and three phone calls. Every minute of downtime costs money. And your customer’s patience.

Avg. 2.5 h lost per case

Knowledge evaporates daily

The solution is in last Tuesday’s WhatsApp chat. Will anyone find it again? The next identical fault starts the search from zero. Week after week.

Solutions with no memory

Today your knowledge lives in

"heads, WhatsApp chats, service reports, PDFs, emails and phone calls."

TeccMate turns all of it into a single, searchable source and keeps new knowledge permanently.

WhatsApp & chats
Service reports
Manuals & PDFs
Emails & notes
Your experts’ experience
The impact

Silent knowledge becomes
measurable performance

0×
faster to the right solution
−0%
fewer callbacks to your experts
<0 sec
to the first precise answer
0 days
free trial, no strings attached
The difference

Not just any AI.
HVAC-R knowledge, built in.

TeccMate starts with expertise on manufacturers, fault patterns, work instructions and service practice. Every answer is refined with your own cases.

Generic AI
Technician asks:
"Which causes match this fault?"
Answer:
"This can have various causes. Please check the unit according to the manufacturer's manual and contact support if needed."
Generic. No industry depth. No source focus.
TeccMate
TeccMate
Technician asks:
"Which causes match this fault?"
Answer:
"TeccMate weighs manufacturer data, typical fault patterns and real-world HVAC-R practice. Start with 3 likely test steps; your service history ranks the most probable cause first."
Industry-specific. Pre-loaded. Refined with your cases.
Modules

Everything your team
needs in the field

From AI diagnosis to paperless work orders. Ready to use with built-in HVAC-R expertise, extendable anytime with your own documents, cases and asset histories.

Module 01

Fault Code Assistant

Enter a fault code or symptom: TeccMate classifies it across manufacturers and shows typical causes, test steps and relevant sources.

Technician types: Fault at the outdoor unit
→ Causes · Test steps · Sources
Module 02

Document AI

Ask manufacturer documents, manuals, service reports and work instructions in plain language. With source references and industry context.

Question: "Which test steps are required first?"
→ Answer with page reference and matching source
Module 03

Work Instruction Generator

Task, device type and constraints become a clear work instruction in your format. Including safety, inspection and documentation points.

Input: "Replace component, test the unit"
→ Structured instruction with steps & documentation
Module 04

Digital Work Orders

The office creates and assigns orders. Technicians see everything on mobile, document the job with photos and have the customer sign right on the device. Completely paperless.

On site: Job documented, customer signs
→ Work report as PDF · straight back to the office
Module 05

QR Asset Passport

Stick a QR code on the unit, pair it, done. Every technician instantly sees history, repairs, maintenance, photos, readings and open items.

Scan on site: Asset 42
→ History · Maintenance · Repairs · Docs
Module 06

Maintenance Planning

Maintenance intervals by system size and statutory F-gas leak checks, calculated automatically from refrigerant and charge. Effort, crew and material included, exportable as calendar (.ics).

Annual plan: all maintenance in advance
→ Leak check · Effort · Calendar export
Module 07

Nameplate Scan

One photo of the nameplate is enough: the AI reads manufacturer, model, serial number and refrigerant and fills the new asset record. No more typing.

Photo: Nameplate
→ Manufacturer · Model · Serial number detected
Tappable workflows

This is how TeccMate works
right at the unit.

No empty chat box. TeccMate guides technicians through real service situations: enter the fault, scan the QR code, open the history, document the work.

Pre-loaded HVAC-R knowledge instead of an empty knowledge base Sources, test steps and asset history in one flow Built for phone, tablet and workshop PC
TeccMate live
Active
Technician types Rooftop unit tripping on high pressure. Compressor cycling, condenser fans running rough. What to check first?
TeccMate prioritizes

Start with the safety check, then read the pressures.

TeccMate combines typical fault patterns, manufacturer guidance and your recent jobs on similar units into a clean test route.

  • Secure the high-pressure side and check fan control.
  • Assess condenser condition, airflow and fouling.
  • Compare readings against the last maintenance and stored target ranges.
Fault patterns Manufacturer data Service history

Service impact

82%
Faster isolation

The technician doesn't start from zero but with a plausible test route.

Next actions

1
Open test stepShow the safety-critical sequence.
2
Add readingsRecord pressure, temperature and status directly.
3
Save the caseStore the solution in asset history and team knowledge.
That’s the difference. Technicians type less, know more sooner and document better.
Request a demo
QR Asset Passport

Every asset gets
its digital memory.

Just stick a QR code on the unit, pair it, done. From then on every technician on site instantly sees the history, repairs, maintenance, readings and open items that come with this asset.

1Scan the QR code and pair the asset
2Document maintenance, repairs, photos and notes on the spot
3On the next job the full asset history is right there
Asset paired
Live
Paired
Maintenance completed
Filters, visual inspection, readings documented
Today
Repair recorded
Component replaced, photos and note attached
May
Fault resolved
Cause, test steps and solution saved
Apr
Asset created
QR code applied, unit paired, done
Start
How it works

Up and running
in three steps

No months-long IT project. HVAC-R knowledge comes prepared. Your documents make it even sharper.

1

Start with industry knowledge

TeccMate ships with HVAC-R expertise on manufacturers, fault patterns, work instructions and service practice. Your documents can be added easily.

2

AI connects everything

TeccMate links built-in expertise with your manuals, service reports, work instructions and real cases.

3

Scan or ask

Work right at the unit via text, nameplate photo or QR code: document jobs, collect customer signatures. Every maintenance, repair and solved task completes the history.

Pricing

Transparent. Scalable.
Cancel monthly.

No setup fees. No surprises. The first 30 days are free.

Starter
69 €
/ month · up to 5 users
  • Fault Code Assistant & Document AI
  • QR Asset Passport & Nameplate Scan
  • Digital work orders with signature
  • Maintenance planning & calendar export
  • up to 5 user accounts · email support
Start free trial
Recommended
Professional
99 €
/ month · up to 10 users
  • All Starter features
  • Work Instruction Generator
  • Full QR asset history
  • Unlimited documents
  • up to 10 user accounts
  • Priority support
Start free trial
Custom
on request
for companies with 10+ users
  • Individual quote based on user count
  • All Professional features
  • Multi-site asset histories
  • Dedicated knowledge base & API access
  • Dedicated account contact
  • Hosted in Germany
Request a custom quote

All prices excl. VAT · 30 days free · cancel monthly, anytime.

TeccMate

Ready to make expert knowledge
available to everyone?

Enter your email and get started right away. 30 days free, cancel monthly.

30 days free · Cancel monthly · GDPR compliant